Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
What personal information do we collect?
We may collect the following types of personal information:
general personal or business details such as your name, mailing or street address, email address, job title, telephone number and other contact details;
age or date of birth;
driving experience, including accident and insurance claims history, ride share licences and associated history (trips, ratings);
payment information, including credit card or debit card information;
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
car make and model;
details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
any additional information relating to you that you provide to us directly through our Website or indirectly through your use of our Vehicles, Driver App or online presence or through other websites or accounts from which you permit us to collect information;
information you provide to us through customer surveys;
details of products and services provided by third parties that you have accessed, acquired or used in connection with our services, including products or services which are the subject of promotional offers offered by (including on behalf of third parties) and products and services offered by third parties; and
any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties.
If you do not provide this information, we may not be able to provide you with some or all of our services.
We may collect this information when you:
register on the Website;
drive our Vehicles
use our services as a guest;
communicate with us through correspondence, chats, email, telephone or when you share information with us from other social applications, services or websites; or
interact with our services, content, promotional offers and advertising and trusted business partners.
In addition, if you apply for a job with us, we may collect certain information about you including information about your working history, and relevant records or checks from any recruitment consultant or from your previous employers, universities and others who may be able to assist us in our decision as to whether to make you an offer of employment or engage you under a contract.
The Privacy Act 1988 () (the Privacy Act) contains certain exemptions in relation to certain acts undertaken in relation to employee records and related bodies corporate. Where appropriate we make use of relevant exemptions in the Privacy Act.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
to enable you to access and use our Website, Vehicles and services;
to process payments in connection with our services;
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our trusted business partners that we think you may find interesting;
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
to operate, protect, improve and our Website, Vehicles, services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
to conduct, monitor and our business and internal operations;
as reasonably necessary in connection with any prospective or actual transfer of any of our assets or businesses (or any part of them), directly or indirectly, whether through merger, acquisition, bankruptcy or any other change of corporate control; and
to consider your employment application (where applicable).
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop consumer insights so that we can better understand your preferences and interests, your experience and enhance the products and services that you receive.
Do we use your personal information for direct marketing
We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, MMS, targeted digital advertising, telemarketing, alerts on your mobile device, mail or other forms of communication, in accordance with the Spam Act 2003 () and the Privacy Act. You may opt-out of receiving marketing materials from us by changing your communication preferences for your account on our Website, following the unsubscribe instructions on the relevant communication or sending an email to email@example.com
Disclosure of personal information outside Australia
We may disclose personal information outside of Australia to third party technical and customer support providers located in the United States of America. From time to time, we may also disclose personal information to IT and cloud storage service providers which may operate from and/or store personal information outside of Australia.
When you provide your personal information to us, you consent to the disclosure of your information outside of Australia.
Using our website and cookies
We may collect personal information about you when you use and access our Website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our Website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies‘ or other similar tracking technologies on our Website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our Website may not work as intended for you if you do so.
How do we store and keep your information secure?
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
Accessing or correcting your personal information
You have rights under the Privacy Act to:
request access to personal information we hold about you;
ask us to update or correct any personal information that is inaccurate, incomplete or outdated; and
opt-out of receiving direct marketing communications from us.
You can do any of these things by contacting us at firstname.lastname@example.org. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us at email@example.com. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
If you are not satisfied with the outcome of any internal investigation that we conduct, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at firstname.lastname@example.org or on 1300 363 992. More information is available on the OAIC’s website at https://www.oaic.gov.au/.